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Return/Refund

How do I return an ordered product(s)?

We hope that you are fully satisfied with your item(s) purchased on our platform. In case you want your item(s) returned, please apply for return via: My account-My orders-Refund/Return then tell us your order code number and the reason for the return.  You can return any unwanted products within 3 days provided and make sure that they are in good condition and not influent second sale. If our vendor sent you the wrong products, you need to tell us what exactly the fault is and we will exchange the item for you, if the item is no longer available we will refund to your account. When you return an item please remember to ask the delivery agent for a receipt which you should keep as proof of sending until you have received your replacement or your refund.

 

How should I pack the item(s) for return?

For change of mind returns, please ensure that the packaging is unopened and undamaged. For other return reasons, please return the item(s) in the original packaging as much as possible.

In additional, for all returns, you will need to include any of the following that came together with your item:

        - free gifts

        - warranties

        - tags

        - manuals

        - other accessories

It would be advisable to wrap it in another layer of external packaging like plastic to avoid damage to the parcel during transportation.


Does Phzar cover return shipping costs?

Please note that we don't cover return shipping costs. If it’s pre-order product, your total shipping fee (Local and International shipping fee) is your responsibility. 

 

Can I exchange a pre-order item(s)?

Unfortunately, we currently do not offer item exchanges for pre-order items. We may be able to help replace an order if it does not meet your satisfaction. 

For local item(s), you can send back the item(s) to seller address and apply for exchange the item by writing down the specific information of the item you what to exchange on return page. For more information on our return policy, please contact our Customer Service Centre: (+855)23 218 248, then tell us your order code number, and the reason for the return or exchange. 

 


                                



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